We're here
Talk to a real person
Appointments, reports, billing or partnerships — pick whichever channel suits you. No phone trees, no ticket numbers you have to memorise.
In a medical emergency, don't message us. Chest pain, breathlessness, severe bleeding, loss of consciousness or stroke symptoms need immediate in-person care — call your local emergency number or go to the nearest emergency department.
When we're available
- Consultations
- 7:00 AM – 11:00 PM, all days
- Care team (phone)
- 8:00 AM – 10:00 PM, Mon–Sat
- Lab sample collection
- 6:00 AM – 8:00 PM, all days
- Emergency support
- Not offered — call local emergency services
Reach the right desk
Billing & refunds
Invoices, failed payments, refund status and subscription changes.
[email protected]Privacy & data requests
Access, correction or deletion of your records under our privacy policy.
[email protected]Grievance officer
Formal complaints. Acknowledged in 24 hours, resolved within 15 days.
[email protected]Security disclosure
Report a suspected vulnerability before disclosing it publicly.
[email protected]
Find us
Our offices
We don't run walk-in clinics — consultations happen over video, or at one of our partner pharmacy counters.
Bengaluru
221 Wellness Ave, Suite 4BIndiranagar, Bengaluru 560038Karnataka, IndiaBy appointment only
Pune
Level 3, Orchid SquareBaner Road, Pune 411045Maharashtra, IndiaBy appointment only
Before you write in
Quick answers
I need to reschedule today's consultation
Open your appointment from the patient dashboard and pick a new slot — rescheduling more than two hours ahead is free. Inside two hours, call the care team and we'll move it manually where the doctor's schedule allows.
My lab report hasn't arrived
Reports usually publish within the turnaround time shown when you booked. If it's overdue, email [email protected] with your booking ID and we'll chase the lab directly.
The pharmacy can't read my prescription
Every prescription is digitally signed and downloadable as a PDF from your account. Any licensed pharmacy can verify the signature; if one refuses, send us the pharmacy's name and we'll speak to them.
I want to list my pharmacy on MedBridge
Write to [email protected] with your licence number and location. Onboarding takes about a week, including verification and counter staff training.
Ready when you are.
Skip the queue entirely — book a specialist consultation and speak to a doctor today.
Book a consultation